Question 1

What do I do if I have problems signing in?

Accepted Answer

Bidder user: If, after clicking Forgot Password on the login screen, you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen belongs to your active broker or agent user in the NAID Portal. If you don't have NAID Portal access, please contact your broker or office manager.
Public user: If, after clicking Forgot Password on the login screen, you do not receive the YardiOne email with instructions on how to reset your password, please make sure the email address you entered on the YardiOne screen is the same email address you used to register as a public user on HUD Homestore.
If you're still unable to receive any of the expected YardiOne emails, please check your spam folder.
For other technical issues involving HUDHomestore.gov please contact the FHA Resource Center at (800) CALL-FHA (225-5342). Please provide the error message you are getting and/or a description of the issue you are encountering.

Question 2

Do the contractors selling and maintaining the homes for HUD have-toll-free numbers?

Accepted Answer

Yes they do. Click the link:
AM & FSM Toll-Free Phone Numbers

Question 3

Who can buy a property on HUDHomestore.gov?

Accepted Answer

HUD has identified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only HUD-registered bidders can make offers on properties. Homebuyers must use a HUD-registered Selling Broker or Selling Agent to make an offer on their behalf.

Owner-Occupant: Eligible owner-occupants are individuals who have not purchased a HUD property as an owner-occupant within the past two (2) years. They can bid on homes in the Exclusive or Extended periods.

Investor: Eligible investors can bid on homes only in the Extended period.

Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - https://www.hud.gov/program_offices/housing/sfh/reo/goodn/gnndabot.
GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount.
For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs.

Nonprofit: Nonprofit organizations need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Nonprofits can bid on homes in Lottery, Exclusive, and Extended phases provided the homes are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits cannot bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Nonprofit NAID, since the Nonprofit is placing the bid themselves.
See https://www.hud.gov/program_offices/housing/sfh/np for more information.

Government Agency: Government Agencies need a valid HUD NAID, and they must be registered on HUD Homestore. They use that NAID to place the bid themselves (without using a Selling Broker). Government Agencies can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Government Agencies are the only bidders who can bid for Dollar homes. There is no "Selling Broker" commission for bids placed using a Government Agency NAID, since the Government Agency is placing the bid themselves.
See https://www.hud.gov/program_offices/housing/sfh/reo/goodn/dhmabout for more information about Dollar homes.

Question 4

How do I search for a property?

Accepted Answer

To search for all the HUD properties in a state, click a state on the U.S. map (in the HUD Homes screen) or use the Search Properties area and select a state before clicking the Search button.

You can type in part of a street address, or part of any of the other text fields. You can also search by price range, number of bedrooms or bathrooms, buyer type, or property status. The system will select all properties that contain the letters or numbers that you typed in.

TIP: Less is more. The less you type in, the more homes will display as a result.

Question 5

When I click a state on the map, I don't get as many homes. Why?

Accepted Answer

On the home page, you can click a link for Good Neighbor Next Door, Nonprofits, or $1 Homes - Government Sales. When you click the Good Neighbor Next Door link, you'll display the Neighbor Next Door screen. If you then click one of the dark blue states, you'll display only those homes that are available for Good Neighbor Next Door (there are usually just a few GNND homes in each state).
The map on the $1 Homes - Government Sales screen will do the same: it will only display those few homes available for a $1 government purchase. In contrast, when you click a state on the Nonprofits screen, you will see a great many homes since a HUD-approved nonprofit is eligible to purchase a HUD home in all price ranges and in most listing periods.
If you don't use the map, but want to use Search Properties, you can look for homes available only for owner-occupants, investors, GNND, nonprofits, or government agencies by selecting an appropriate Buyer Type before clicking the Search button. Otherwise all the homes that are available in the state will be displayed. Note that the Buyer Type drop-down does not let you search for $1 homes.

Question 6

Why do I have to register and create a login?

Accepted Answer

You are required to register with HUDHomestore.gov in order to save listings, save searches, and receive email alerts.

Question 7

What are the listing periods?

Accepted Answer

Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long the home has been on the market. These listing periods are:
Lottery (7 days): All uninsured homes start in the Lottery period. The only insured homes that start in the Lottery period are insured single-unit properties in a revitalization area. The next listing period is the Exclusive period.

Exclusive (no bidding for investors)
(a) Insured properties (30 days): Insured properties not in a revitalization area begin their listing periods here. For insured homes that are single-unit properties in a revitalization area, the Exclusive period follows the Lottery period. The next listing period is the Extended period.
(b) Uninsured properties (5 days): All uninsured properties enter this 5-day Exclusive period after the Lottery period. The next listing period is the Extended period.

Extended (up to 180 days or open-ended): If the home has an as-is appraisal value of $1 to $25,000, it goes into a 10-day Dollar listing period (see below) after being on the market for 180 days. After the 10 days, it returns to an open-ended Extended listing period. Those homes whose value is zero dollars or greater than $25,000 dollars remain in what becomes an open-ended Extended listing period.

Dollar (10 days - Government purchase only): This listing period is ten (10) days and is for homes that have an as-is appraisal value of $1 to $25,000. After the $1 listing period, the home enters an Extended listing period that has no ending date (except when the home is purchased or reanalyzed). Government agencies can still purchase the home for $1 after that home leaves the $1 listing period and enters the Extended listing period.

Question 8

Where do I go if I have questions about a property?

Accepted Answer

Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by finding the property, clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Info tab.

Question 9

What are the HUD Special Programs?

Accepted Answer

Good Neighbor Next Door: Law enforcement officers, pre-kindergarten through 12th grade teachers, firefighters, and emergency medical technicians (EMTs) can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a 50% discount from the list price of the home during the Lottery phase. In return, the purchaser must commit to live in the property for 36 months as their sole residence.

See https://www.hud.gov/program_offices/housing/sfh/reo/goodn/gnndabot for more information about this program and its requirements.

$1 Homes (Government purchase only) : HUD's Dollar Homes initiative helps local governments to address specific community needs by allowing those government agencies to purchase homes for one dollar. These are homes that have been on the market for over 180 days and that have an as-is appraisal value of $1 to $25,000. The government agency can then fix up the home and offer low- to moderate-income families the opportunity to purchase qualified HUD-owned homes for a substantially reduced price.

For more information, click the following link: https://www.hud.gov/program_offices/housing/sfh/reo/goodn/dhmabout

Nonprofit: The Federal Housing Administration (FHA) offers community and faith-based nonprofit organizations the opportunity to purchase HUD homes at discounts up to 30%. With this discount, local nonprofit organizations invest in their communities through property rehabilitation and resell to first-time homebuyers and low- to moderate-income families.
See https://www.hud.gov/program_offices/housing/sfh/np for more information.

Question 10

How can I find out if I'm eligible for one of the special programs?

Accepted Answer

Contact your local HUD office. If you need contact information, call 800-225-5342 or send an email to answers@hud.gov

Question 11

Who are the contacts for the HUD property for sale?

Accepted Answer

If you would like to see more contact information for a HUD-owned property, find the property, then click the Case number, and select the Agent Info tab on the Property Details screen.

General FAQs